When we first looked into moving to Pleasant Springs, everything seemed like a dream come true. The staff was super friendly and said that everyone gets along, we were within walking distance of my husband's work, and we were close to multiple grocery stores, the freeway, etc. It all seemed perfect.
However, after moving in, things went downhill quickly. Our biggest concern was our neighbors. Quiet hours are from 10 PM to 8 AM. Our neighbors would constantly stomp at all hours of the day and night. It was to to the point where things were falling off our walls. We made a complaint in person with another tenant only to be told this was the first they heard anything about it. Previously, we sent TWO certified letters which tracking shows they accepted. We would call in the middle of the night and leave voicemails to let them know they woke us up with their stomping and even included audio files as proof of how loud they were. Each time, the response was would get was either "oh, we will call them and ask them to settle down" or "you should contact the police." If you're telling tenants to contact the police, that should be a sign that you need to do something about the problem.
We had repairs which needed to be done in the apartment. We had broken drawers that needed to be fixed. When we requested maintenance, it would take 1 - 2 weeks for them to show up. Sure, they were friendly, but friendliness doesn't fix anything.
When we moved in, we were told our lease was up at the beginning of the month. When we submitted out notice, we were told that was not the case and we would be here until the end of the month. No contract was provided before we moved in. When we asked, we were told it was e-mailed to us. We asked about coming in and picking up a physical copy and were told e-mail was better and to wait.
Our last issue was the internet. Our internet speed is always below 1 MBPS and it's considered a miracle if it doesn't go down that day. When we contacted the internet provided, we were told to reach out to management. When we reached out to management, they told us to reach out to the internet provider. Because the internet is listed under Pleasant Springs, they don't work directly with the tenants.
The location definitely is not worth it. Save yourself the hassle and find a better place. There are multiple pet friendly apartments in the area with much better reviews.
Edit: For anyone wondering, I tried to e-mail them. No response. Their responses asking you to contact them are an absolute joke and just a way for them to try to look better. Don't be fooled.
Katelyn Naylor
June 16, 2019
